Debutify Theme will undergo a server migration on October 10-14, 2022 US Eastern Time. You might encounter intermittent downtime and are advised to take necessary precautions. Please bear with us as we work on giving you a much better Debutify experience.
If you do have any issues, our automated support with Resolution Bot can help you get answers or connect you to the Live Chat support agent during 9 am to 5 PM EST.
Here are some of the FAQs answered as mentioned below:
Q. Are there any precautions or preventive measures taken for this migration?
A. No actions are required at customer's end.
Q. Will the migration effect the Debutify add-ons?
A. Yes, it might effect the add-ons on the stores. However, the store will still be accessible.
Q. Would that affect store stability during our campaign?
A. Some customers might experience downtime, it will depend on the customer's server or server's region. It will be 5 minutes for some, hour(s) for other customers.
Q. How do you mitigate this issue?
A. We estimate that the downtime would be for a few minutes or hour(s) of the day. We apologize for an inconvenience but unfortunately it's not in our control.
Q. What do we mean by intermittent downtime?
A. We can't determine the downtime, it could be for a few minutes or hour(s) of the day or so. We apologize for an inconvenience but unfortunately it's not in our control.
Q. Would this migration also effect the Debutify Review App?
A. Yes, it might effect the Debutify Review App as well.
