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How to Fix Blank/White Page, Store Not Loading?
How to Fix Blank/White Page, Store Not Loading?

A guide on how to fix blank/white page, store not loading

Diane Eunice Narciso avatar
Written by Diane Eunice Narciso
Updated over a week ago

After your 14-day trial, if you do not disable the add-ons, the 'page transition' more specifically, the store does not load and a blank white page appears. This issue is most likely caused by not disabling the add-ons after your 14-day trial ends.

When using our platform, you have the option to add-on additional features and functionality through our add-ons. These add-ons are available for a free 14-day trial, after which you can choose to subscribe and continue using them.

If you are experiencing a blank white page when trying to load your store, we recommend checking your add-ons and ensuring they are turned off. This will ensure a smooth and uninterrupted experience for both you and your customers.


How to Fix Blank/White Page, Store Not Loading?

STEP 1

Log in via https://debutify.com/signin. Use your email and password.

STEP 2

On your Debutify Theme log-in portal, go to add-ons.

STEP 3

Then, go to the Add-ons menu and make sure the page transition is disabled.

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