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Why Trial Message Keeps Popping Up?
Why Trial Message Keeps Popping Up?

A guide on what to do when the trial message keeps popping up.

Diane Eunice Narciso avatar
Written by Diane Eunice Narciso
Updated over a week ago

If you are experiencing issues with the Trial message continuously popping up, there are a few steps you can take to troubleshoot the problem.

STEP 1

Confirm whether the theme version you are using is still supported. If you are using an older version, it may be time to update to a newer version (6x versions).

To learn how to update your theme, please refer to our guide on updating themes. If your theme is already up to date, please proceed to the next step.

STEP 2

Make sure that you are using the correct URL for your account. If you are using a different URL than the one used during account creation, this may be causing the Trial message to appear.

To check your account URL, refer to our guide on finding and inputting the correct URL.

STEP 3

If you have confirmed that your theme is up to date and your account URL is correct, the issue may be related to your store's plan.

Please check your billing information to ensure that your store is on a paid plan.

If your store is on a free plan, the Trial message will continue to appear.

To view your billing information, go to your account settings and click on the "Billing" tab. If your store is on a free plan, you can upgrade to a paid plan by clicking on the "Upgrade" button.

If you have followed all of these steps and the Trial message is still appearing, please contact our support team for further assistance. Our team will be happy to help you resolve this issue and get your store up and running smoothly.

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